FAQs

PRODUCT FAQs

What is Rossetti made of?
What are the benefits of using a Rossetti stainless steel products?

COOKWARES

What is “3-ply” stainless steel cookware?
What is the heat tolerance of Rossetti cookware?
Are stainless steel cookware dishwasher-safe?

CHAFING DISH

How do I set up a Rossetti chafing dish?
How long can a Rossetti chafing dish keep food warm?
How should I clean and maintain a Rossetti chafing dish?
Can I use a Rossetti chafing dish for both indoor and outdoor events?
Are Rossetti chafing dishes safe to use with food?

COFFEE URN

How much coffee does a Rossetti coffee urn hold?
Can I use a Rossetti coffee urn for other hot beverages?
How should I clean a Rossetti coffee urn?
Can I keep coffee warm in a coffee urn for a long time?

SOUP STATION

What types of soups can be served in a Rossetti soup station?
How long can soups be kept warm in a Rossetti soup station?
How should I clean a Rossetti soup station?
Can I use a Rossetti soup station for other food items besides soups?

JUICE DISPENSER

What types of beverages can be served in a Rossetti juice dispenser?
Can a Rosetti juice dispenser keep the juice cold?
How should I clean a Rossetti juice dispenser?

KNIVES

Can Rossetti stainless steel knives be sharpened?
How should Rossetti stainless steel knives be cleaned?
Can Rossetti stainless steel knives be used with all types of food?
Are Rossetti stainless steel knives dishwasher-safe?
Can Rossetti stainless steel knives be used by both professional chefs and home cooks?

QUALITY CONTROL PROCESS

ISO (InternationalOrganization for Standardization)
QC PASSED

PROPER ITEM USAGE & CARE

Important reminders when using Rossetti stainless steel products may also be applied:

WARRANTY GUIDELINES

What is the covered by the Rossetti's warranty?
What are the documentsneeded to claim the warranty?
What if I had lost my proof of purchase?
Will there be any other charges upon request of service/warranty?
Where can I buy spare parts, consumables, or accessories for my appliance?
I have just opened my appliance and I think one of the parts is missing. What do I do next?
What is the procedure in major department stores and appliance stores?

RETURN POLICY & PROCESS (For items purchased via Rossetti Official Website only)

What is the return policy of Rossetti?
How can I return the item?
After I return the item, what are the options that I have?
For replacement, how long would it take for the item to be delivered?
What if I change my mind and wanted to replace my item with another item? Is it possible?
If request for a Refund, how will I get it? And how long would it take?